FAQ

Do you ship internationally?

Yes - We ship locally and internationally. We ship worldwide to several countries including Nigeria, US, UK, UAE, Canada, and many more.

If you do not see your country listed.

Please contact us: support@ifeoluwacollective.com
How long will it take to get my order?

Our garments are made in small batches. Each piece is made to order.

Production Time before shipment:

  • Please allow 2–4 weeks for Adire and Cotton Poplin pieces.
  • Please allow 4-6 weeks for Linen and Aso Oke pieces.

Shipping/Delivery Times:

Please note: All pieces are made to order and require time for production. Delivery begins after production is complete.

  • Nigeria: Orders typically arrive within 2-7 business days after dispatch via GIG Logistics.
  • International: Orders typically arrive within 1-2 weeks after dispatch via DHL Express — though orders may arrive sooner.

Delivery times may vary depending on destination, customs processing, and local regulations.

As soon as your order ships, you’ll receive a tracking number, and you can stay updated on its progress.

We appreciate your patience as your piece makes its way to you.
What is your returns policy?

At IFÉOLÚWA, each piece is thoughtfully made-to-order with care and intention. Because of the handcrafted nature of our garments, we are currently unable to offer refunds.

However, for full-priced standard (non-customized) pieces, we’re pleased to offer exchanges or store credit within 14 days of delivery. Items must be returned unworn, unwashed, and with original tags attached.

Customized and sale items are final sale.

Return shipping costs and any applicable customs duties are the responsibility of the customer.

If you’re unsure about sizing before placing your order, we’re happy to provide personalized fit guidance to ensure your piece feels just right.

We’re here to ensure your IFÉOLÚWA piece fits beautifully and feels just right.

Please contact us: support@ifeoluwacollective.com.
How to obtain store credit or an exchange?

1. Contact us to let us know about the issue with the item(s) purchased. 

2. We’ll provide instructions on the next steps for your exchange or store credit.

Please note that IFÉOLÚWÀ may respectfully decline an exchange if items don’t meet the policy requirements. Our team is always here to guide you with any questions.

Please contact us: support@ifeoluwacollective.com.
Do you offer customized orders?

Yes, we offer customization on sizes, which will be tailored to your measurements.

Other customization requests such as to change the style or color it is only for select pieces. All requests are reviewed on a case-by-case basis. We recommend reaching out to us first to confirm whether your request is something we're able to fulfil.

Please note that approved custom modifications may incur an additional fee. We'll be happy to guide you through the process.

Please contact us: support@ifeoluwacollective.com.
Do you offer custom color options for your linen or cotton poplin pieces?

We may be able to accommodate your preferred color — our pieces are made to order using premium linen imported from Europe, so there's some flexibility depending on fabric availability at the time of your request. Cotton poplin is sourced locally, so availability may vary. Please note that custom color requests may incur an additional cost.

Please contact us:  support@ifeoluwacollective.com 

We'll let you know what's possible.
Can I make changes to my order after placing it?

If your order has not yet entered production, we may be able to accommodate updates. Please contact us as soon as possible with your order details.

Once production has begun, changes may not be guaranteed.

Please contact us: support@ifeoluwacollective.com.
How should I care for my garments?

We want your pieces to stay beautiful for years to come. The best way to care for them depends on the fabric:

  • Adire: Machine wash or hand wash in cold water separately. Hang to dry away from direct sunlight to preserve the rich patterns and color.
  • Aso Oke, Linen & Cotton Poplin: Dry clean only. Steam as needed to gently release wrinkles, and store hanging to preserve the fabric’s texture and structure.

All of our garments have care tags, but if you ever have questions about caring for your items, we’re always happy to help.

Please contact us: support@ifeoluwacollective.com.
Will I need to pay customs fees?

Sometimes, orders may be subject to customs duties or taxes depending on your country. We recommend checking with your local customs office for details. Any fees are the responsibility of the customer, and IFÉOLÚWA is not able to cover these charges.