FAQ

What is your order processing time?

Each piece is made to order. Production typically takes 2–5 weeks before your order is shipped.

You will receive an order confirmation by email, followed by a DHL tracking number once your order has been dispatched.

Thank you for your patience while we create something special for you.
WHY DOES PRODUCTION TAKE TIME?

Our garments are made in small batches.

Adire styles are individually hand-dyed by local Yoruba artisans, which takes time. Each piece is carefully processed and finished to preserve its quality and uniqueness.

Linen styles are cut and sewn to order. Fabric is sourced specifically for each production run to ensure consistency and longevity.

Our intentional process allows us to create garments with care rather than mass production.
How long does shipping take?

We ship worldwide via DHL Express.

• Nigeria: Orders typically arrive within 2–7 business days after dispatch.

• International: Orders typically arrive within 3–7 business days after dispatch.

Delivery times may vary depending on destination, customs processing, and local regulations.

As soon as your order ships, you’ll receive a tracking number so you can stay updated on its progress. We appreciate your patience as your piece makes its way to you.
What is your returns policy?

At IFÉOLÚWÀ, each piece is thoughtfully made-to-order with care and intention. Because of the handcrafted nature of our garments, we are currently unable to offer refunds.

However, for full-priced standard (non-customized) pieces, we’re pleased to offer exchanges or store credit within 14 days of delivery. Items must be returned unworn, unwashed, and with original tags attached.

Customized and sale items are final sale.

Return shipping costs and any applicable customs duties are the responsibility of the customer.

If you’re unsure about sizing before placing your order, we’re happy to provide personalized fit guidance to ensure your piece feels just right.

We’re here to ensure your IFÉOLÚWÀ piece fits beautifully and feels just right.

Please contact us: support@ifeoluwacollective.com.
How to obtain store credit or an exchange?

1. Contact us to let us know about the issue with the item(s) purchased. 

2. We’ll provide instructions on the next steps for your exchange or store credit.

Please note that IFÉOLÚWÀ may respectfully decline an exchange if items don’t meet the policy requirements. Our team is always here to guide you with any questions.

Please contact us: support@ifeoluwacollective.com.
Do you offer customized orders?

Yes we do! We offer customization for:

• Sizes — If your size isn’t available, we can create a custom fit just for you.

• Fit Adjustments — Pieces can be tailored to your unique shape using your measurements and height.

For all custom requests, please reach out to us, and we’ll be happy to guide you through the process.

Please contact us: support@ifeoluwacollective.com.
What is the difference between Tall and Regular length?
  •  Regular (5’10 ft and shorter) and Tall (5’11 ft and taller)
  •  Ordering "Tall" adds an additional 8cm/3in to the length of the item selected.
Can I make changes to my order after placing it?

If your order has not yet entered production, we may be able to accommodate updates. Please contact us as soon as possible with your order details.

Once production has begun, changes may not be guaranteed.

Please contact us: support@ifeoluwacollective.com.
How should I care for my garments?

We want your pieces to stay beautiful for years to come. The best way to care for them depends on the fabric:

  • Adire: Machine wash or hand wash in cold water to preserve the rich patterns. Hang to dry and let the fabric breathe naturally.

  • Linen: Machine wash or hand wash in cold water. Hang dry away from direct sunlight to preserve color, or tumble dry on low for a soft, lived-in feel. You can also take your linen pieces to a trusted dry cleaner if you prefer a polished finish.

If you ever have questions about caring for your items, we’re always happy to help.

Please contact us: support@ifeoluwacollective.com.
Will I need to pay customs fees?

Sometimes, orders may be subject to customs duties or taxes depending on your country. We recommend checking with your local customs office for details. Any fees are the responsibility of the customer, and IFÉOLÚWÀ is not  able to cover these charges.